Stop! Don’t throw your razors out just yet! We recommend shaving the area you wish to treat, 24 hours before your treatment. We don’t recommend other forms of hair removal, such as waxing and tweezing, as those methods remove the hair root entirely, inhibiting IPL treatment.

Of course! For the very best results from your treatment, we recommend shaving. Shaving will keep the root in place to help target the hair follicle and ensure maximum efficacy and maximum results.

A full body treatment takes just 10 minutes!

Most people describe it as a slight tingling or warm sensation. In recent clinical trials, users rated the discomfort of a SmoothSkin treatment at just 3 out of 10. Remember, some of our devices (Pure Adapt, Pure Fit and Pure Mini) have a Gentle Mode that can be used for sensitive areas.

SmoothSkin is FDA cleared to treat the arms, legs, face, back, fingers, toes and bikini area.

If you miss a treatment don’t worry, it happens every now and then. Just get back on track and start your treatment again.

Our devices are built to last. They feature unlimited flashes so you will never run out.

We don’t recommend using SmoothSkin if you are pregnant or breastfeeding. Our devices have not been tested with these individuals.

Do not use SmoothSkin over scars or tattoos. You can, however, use it to treat areas around scars and tattoos.

Of course! SmoothSkin devices are not gender specific, but just remember that the results will be permanent. Always complete a patch test before your first treatment.

No, you don’t need gel with our devices.

No, to avoid any possible interactions, skin should always be clean and dry.

• After treatment, always switch off your SmoothSkin by unplugging the electrical outlet.
• To ensure the maximum performance of your device it is important to keep the front of the device free from dirt, hair or debris. Before and after every use wipe clean the front of the device with a soft lint free, dry cloth. If necessary, you can also carefully clean the front of the device with a slightly damp cotton bud.
• The glass filter can get hot during use, please DO NOT touch, or clean the filter for at least 5 minutes after use to allow it to cool down.
• Please don’t use water or other cleaning fluids, as these can damage the device leading to a potential safety hazard. Always inspect the treatment window to ensure the window is undamaged.
• Store your SmoothSkin device in a cool, dry place. Make sure the treatment window and skin tone sensor on the device are protected from damage. Please regularly check the device (including cords) for visible signs of damage. In case of damage or cracks, stop using the device – and visit the website for support details.

We’re sorry to hear your device is not flashing but don’t worry, we are here to help. Please follow the steps below to troubleshoot your device:

1. Make sure your power supply is plugged in all the way.
2. Do you have full skin contact? SmoothSkin devices will not activate unless all 4-points are in contact with your skin. You’ll know when you have good skin contact as the power bar will illuminate white. If skin contact is poor, it will illuminate red. Try adjusting the positioning of the device to ensure full contact with your skin, particularly on more awkward areas like arms and shins.
3. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.
4. For more information on how to look after your SmoothSkin device, please refer to ‘How Do I Take Care of my SmoothSkin Device?’
5. All our devices feature unlimited flashes and include 2 years’ manufacturer’s warranty against faults. If your SmoothSkin is not working, please reach out to us at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing

A video of your device plugged in, showing the fault

Proof of purchase from us directly, or one of our trusted retail partners

If there’s a manufacturing defect and it’s within warranty, we will replace your device.

There are typically two reasons why you may get a red light when using your SmoothSkin.

1. First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact.
2. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.

If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing.

A video of your device plugged in, showing the fault.

Proof of purchase from us directly, or one of our trusted retail partners.

If there is a manufacturing defect and it’s within warranty, we will replace your device.

The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving), cleaned and dried. If hair is not completely removed it may damage the front of the device. If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned stop treatment and contact us.

Your SmoothSkin device will not activate unless it detects a safe skin tone to receive IPL treatment. The device includes an intelligent skin tone sensor that automatically detects your skin tone and selects the optimal treatment setting. Please check the skin tone chart on our IPL technology page for further information.

Our devices are built to last. Pure Adapt features unlimited flashes, for results to last a lifetime. All products include 2-year manufacturer’s warranty against faults.

Yes. Our devices are FDA cleared and have been clinically proven to be safe and effective, with over 5,500 treatments performed in our clinical trials on different skin tones.

1. First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact.
2. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.

If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing.

A video of your device plugged in, showing the fault.

Proof of purchase from us directly, or one of our trusted retail partners.

If there is a manufacturing defect and it’s within warranty, we will replace your device.

The skin tone sensors are activated when you press the device firmly against your skin. The sensors emit a blue light which is reflected from your skin, the device is then able to detect your skin tone and if it is safe to use IPL. The device will only flash if it detects a safe skin tone.

In the first few weeks of treatment, you will still see some hairs growing, this is totally normal. From around 4 weeks, you should be seeing a reduction in hair regrowth. There will still be some hairs that need treating but hairs will grow back fewer and softer. From 8 weeks, hair regrowth slows down significantly and after 12 weeks, you can achieve up to 92% hair reduction.

The skin tone sensors are activated when you press the device firmly against your skin. The sensors emit a blue light which is reflected from your skin, the device is then able to detect your skin tone and if it is safe to use IPL. The device will only flash if it detects a safe skin tone.

1. First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact.
2. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.

If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing.

A video of your device plugged in, showing the fault.

Proof of purchase from us directly, or one of our trusted retail partners.

If there is a manufacturing defect and it’s within warranty, we will replace your device.

Yes. Our devices are FDA cleared and have been clinically proven to be safe and effective, with over 5,500 treatments performed in our clinical trials on different skin tones.

To get the most out of your Pure Fit you should start off by using it once a week for 12 weeks continuously. There is no increased benefit from using your Pure Fit more than once a week. In the first few weeks, you will still see some hairs growing – relax. These will likely be the hairs that were not treated in their growth phase (when IPL is most effective). Just be sure to keep up with the treatments. From around 4 weeks, you should be seeing a reduction in hair regrowth. There will still be some hairs that need treating as you need to catch each hair in the right phase, but with continuous treatments, hair will not regrow. Within 4 weeks, you should be seeing a reduction in hair regrowth. There will still be some hairs that need treating as you need to catch each hair in the right phase, but with continued treatments you will see continued hair reduction. Once you get the desired results, you’ll still need to continue with top-ups around every four to eight weeks to prevent hair regrowth.

Pure Fit features unlimited flashes and will last a lifetime. All products include 2-year manufacturers’ warranty against faults.

1. First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact.
2. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.

If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing.

A video of your device plugged in, showing the fault.

Proof of purchase from us directly, or one of our trusted retail partners.

If there is a manufacturing defect and it’s within warranty, we will replace your device.

Yes. Our devices are FDA cleared and have been clinically proven to be safe and effective, with over 5,500 treatments performed in our clinical trials on different skin tones.

1. First, please ensure your skin is in full contact with the device particularly on awkward areas like arms and shins. SmoothSkin will not activate unless it’s in full contact with your skin – the power bar will illuminate red, letting you know that you will need to re-adjust your position for good skin contact.
2. Check your skin-tone suitability. IPL is safe and effective for most skin tones; IPL is not suitable for use on deep skin tones that are rich in melanin. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash, and the power bar will illuminate red. For more information, please refer to the skin tone chart to see if IPL is suitable for you.

If the problem persists, or you are experiencing a different combination of lights, this may indicate a fault with your device. SmoothSkin products will display any error messages through combinations of lights on the power bars on the sides of the handset. If this happens, stop using the device and get in touch with us for support at help@smoothskin.com. We’ll ask you to send:

A description of the problem you’re experiencing.

A video of your device plugged in, showing the fault.

Proof of purchase from us directly, or one of our trusted retail partners.

If there is a manufacturing defect and it’s within warranty, we will replace your device.

The skin tone sensors are activated when you press the device firmly against your skin. The sensors emit a blue light which is reflected from your skin, the device is then able to detect your skin tone and if it is safe to use IPL. The device will only flash if it detects a safe skin tone.

The skin tone sensors are activated when you press the device firmly against your skin. The sensors emit a blue light which is reflected from your skin, the device is then able to detect your skin tone and if it is safe to use IPL. The device will only flash if it detects a safe skin tone.

Pure Mini features unlimited flashes so you will never run out.

Yes. Our devices are FDA cleared and have been clinically proven to be safe and effective, with over 5,500 treatments performed in our clinical trials on different skin tones.

Yes. Our devices are FDA cleared and have been clinically proven to be safe and effective, with over 5,500 treatments performed in our clinical trials on different skin tones.